Al-arab In UK | UK TREND : Public outrage with Virgin Media dow...

1446 جمادى الثانية 17 | 19 ديسمبر 2024

UK TREND : Public outrage with Virgin Media down again

UK TREND : Public outrage with Virgin Media down again
5 April 2023

After thousands of people in the UK complained that they couldn’t access the internet for the second day in a row, Virgin Media O2 issued an apology. More than 54,000 people reported their home broadband was down on Tuesday afternoon, according to down detector, a website tracking tool. It happened at the same time that Virgin notified customers of price increases, which resulted in an average 13.8% higher bill.

 

The company expressed regret for the inconvenience the outages had caused. However, users of the Virgin Media network were infuriated, especially in light of the price increase. The hashtag #Virgin Media was trending across the UK , as people took to twitter to voice their complaints.

 

People were furious, one individual tweeted : “appealing service Virgin Media, massive hike in my bill and useless communication as always”.

Another user shared a personal story of how terrible the service is, she stated : “ Virgin media is the worst internet provider ever, I have had constant complaints disgusting customer service can’t even be put through to a manager we managed to speak to someone from ‘complaints’ who hung the phone up my partner nearly lost a contract for work absolutely shocking.”

They were shocked at how “ Virgin media is down again for the 3rd time, yet the company thinks it is acceptable to increase people’s bills”.

Indivduals were also advocating for the network users to “ boycott the rising bill with Virgin Media” especially with the bad service lately.

Twitter users highlighted how  hashtag #Virgin Media has been top of the trend on twitter for hours, yet it is “for the wrong reasons”, due to the bad service and price increase.

 

People with other companies for their broadbands took to twitter to mock users of Virgin Media for how terrible the customer service is and how disappointing the service is, especially with the price increase.

 


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